MOST OF OUR STORES HAVE NOW REOPENED AND EVANSFASHION.COM REMAINS OPEN AROUND THE CLOCK
We hope that you and your loved ones are staying safe and well in these uncertain times. As all of our stores in European stores are now open, we want to assure you that we are working hard to keep you and our employees safe, while making your shopping experience with us continue to run as smoothly as possible. Due to government guidelines, Ireland stores have yet to reopen.
As a result, we have been making a number of changes to the way we operate.
Here is all the information you need about shopping at Evans right now...
CHANGES TO STORE
We have now reopened many of our stores with revised opening times and will be following the government’s guidance on measures to protect the safety of our staff and customers.
If you decide to visit one of our stores, please take note of the following:
We are also currently unable to offer Standard and Express delivery to our stores.
CHANGES TO DELIVERY
We are now offering free Standard Delivery on all orders over 50€.
Our couriers are currently offering contact-free delivery as standard, which means no hand-to-hand contact. Your parcel will be left safely at your door, but if you have a safe place you’d prefer your order to be kept, please let us know by adding a note to the delivery instructions at checkout.
Please note that some orders may take a little longer to arrive than usual, due to the extra social distancing measures we’ve put in place to keep our warehouse employees and couriers safe.
CHANGES TO RETURNS
We've extended our returns policy by 14 days for in-store purchases once the store you’re returning to has reopened. For online orders, we're extending our returns policy to within 45 days of receipt. Online returns to store are currently unavailable.
To ensure the safety and welfare of our staff, we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.
As the situation changes our plans might too. If they do, we'll let you know right here.
The EVANS team x
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